Due to their customized nature, Timeless Paper products can not be refunded or exchanged. If there is a mistake on our end we will replace the item free of charge.
Please be aware that all items sold by Timeless Paper are hand made and one-of-a-kind. Each piece is unique. If ordering multiple items, understand that each has its own character and no two look identical.
Color Matching Policy
Returns based on color are not accepted. All computer monitors are different, so your printed stationery may not match what you see on your monitor. Your order will be close to the colors shown on our printed color card that is included with samples, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each order looks beautiful and that the color is pleasing!